1. How can I know my order status?

You can check the order status online.

2. Payment methods. Can I pay by money order or cash?

We accept credit card and BillMeLater online. We also accept money order, check, wire transfer and cash.

3. Is there any chances that you ship notebook/ PC aboard?

We ship to USA (includes Hawaii, Alaska and Military APO address) and Canada only. No other countries will be accepted.

4. Do I have to pay the ship cost for repair/ return/ replacement?

Under the warranty period, You are responsible to send the package to us and pay for one-way shipping. After repair/replacement, we will send back to you by ground shipping. Out of warranty period, you have to pay both-way shipping fee.

5. How long will I receive the package once the order has been processed ?

This varies depending on the shipping method you select. Normally the order processing takes 2-3 weeks.  For shipping methods and shipping time, please click here for details.

6. How can I get my shipping tracking number ?

As soon as your order is shipped, we will send you an email with tracking number on it.

7. Where can I download the drivers for my pc/notebook?

The driver download section is on top of this page.

8. Can I refund if I am not satisfied with the product?

Yes, we have 30-day money back guaranty.

9. What can I do if my computer is defective?

We have warranty for our product. Please click here for details.

10. Shipping Information

For shipping methods and fees, please click here for details.

11. How can a customer know the status of Vista upgrade?

Microsoft is starting the shipping process of Vista on March 19, 2007. Once customer's upgrade has been shipped, customer will receive an email with Fedex tracking number.